Gaming should always be fun, not stressful. At ph 13, we are committed to giving every player in the Philippines the tools, information, and support they need to keep their play healthy, balanced, and within their means.
At ph 13, we believe that gaming is meant to be an enjoyable form of entertainment — not a source of financial pressure or personal distress. We are fully committed to providing every player across the Philippines with a safe, transparent, and supportive environment where they can make informed choices about how they play. Our responsible gaming framework is built around three core principles: player awareness, practical tools, and accessible support. We want every member to feel confident that they are in control of their experience at all times, whether they are enjoying live casino tables, fish games, or sports betting markets. If at any point gaming stops feeling fun, we encourage you to use the resources on this page or reach out to our support team directly.
Responsible gaming is not just a policy statement for us — it is an active part of how we operate the platform every single day. We regularly review our tools and processes to make sure they are easy to find, easy to use, and genuinely effective for players who need them. We also work to ensure that our platform is never accessible to minors, and that all players are of legal age before they can register or place any wager on ph 13.
You can set daily, weekly, or monthly deposit limits on your ph 13 account at any time. Once a limit is in place, it takes effect immediately and cannot be increased without a mandatory cooling-off period. This gives you a reliable safety net that keeps your spending within a budget you are comfortable with, no matter how exciting the games get. Limits are set in Philippine pesos and can be adjusted downward instantly through your account settings or by contacting our support team at [email protected].
Losing track of time is easy when you are in the middle of a great game session. ph 13 lets you set session time reminders so you receive a notification after a chosen period of play, prompting you to take a break, review your activity, or log out. Regular breaks are one of the simplest and most effective ways to keep gaming in its proper place as a leisure activity rather than a habit that takes over your day. We recommend setting a reminder that matches your personal comfort level and reviewing it periodically.
If you feel you need a short pause from gaming, our Take a Break feature lets you temporarily suspend your account for a period of your choosing — from 24 hours up to several weeks. During this time, you will not be able to log in, place bets, or receive any promotional communications from us. This is a voluntary tool designed to give you space and perspective without the permanence of full self-exclusion. You can request a break at any time by contacting [email protected], and our team will action it promptly.
For players who feel they need a longer or more definitive break, self-exclusion allows you to close your account for an extended period — typically a minimum of six months. Once self-exclusion is activated, your account is fully suspended and cannot be reopened until the exclusion period has ended and you have completed a formal reactivation process. We take self-exclusion requests seriously and process them without delay. If you wish to self-exclude, please contact our support team at [email protected] and we will guide you through the process with care and without judgement.
Gaming becomes a problem when it starts to affect your finances, relationships, work, or mental health. Some signs to watch out for include: spending more than you can afford, chasing losses, feeling anxious or irritable when not playing, hiding your gaming activity from family or friends, or borrowing money to fund your play. If any of these sound familiar, it is important to act early — the sooner you seek support, the easier it is to regain control.
You are never alone in this. Reaching out to a trusted person in your life, or to a professional support service, is a sign of strength — not weakness. ph 13 fully supports any player who decides they need help, and we will never make that process difficult or embarrassing.
If you or someone you know needs support with gambling-related concerns, these organisations provide free, confidential assistance to people across the Philippines.
The National Center for Mental Health operates a 24/7 crisis hotline available to anyone in the Philippines experiencing mental health difficulties, including those related to gambling. Trained counsellors are available around the clock to listen and provide guidance.
Gamblers Anonymous Philippines offers peer support meetings and a community of people who understand the challenges of problem gambling firsthand. Their programme is free, confidential, and open to anyone who wants to stop gambling and find a healthier path forward.
Our own support team is available to help you activate any responsible gaming tool, discuss your options, or simply listen if you are unsure what to do next. Reach us at [email protected] and we will respond promptly, with full respect for your privacy and wellbeing.
ph 13 operates a strict minimum age policy. All players must be at least 21 years of age to register and play on our platform, in line with applicable regulations in the Philippines. We verify the age of all new accounts during the registration process, and we reserve the right to request additional documentation at any time if we have reason to believe an account may be held by a minor.
If you share a device with younger family members, we strongly encourage you to use device-level parental controls and to keep your ph 13 login credentials private. If you suspect that a minor has accessed a gaming platform, please report it to the relevant authorities and contact us immediately so we can take appropriate action.
Our team is here to help. Whether you want to set a limit, take a break, or just learn more about staying safe, we are ready to support you every step of the way.