ph 13 Privacy Policy

When you register an account with ph 13, we collect the personal details you provide directly, including your full name, date of birth, email address, mobile number, and your preferred payment method details. We also collect information generated through your use of the platform, such as your login history, device type, IP address, browser information, and the games or betting markets you interact with. This usage data helps us understand how players across the Philippines engage with our platform so we can improve performance, fix issues quickly, and personalise your experience where appropriate. If you contact our support team, we will also retain records of that correspondence, including the nature of your query and any documents you submit for identity verification purposes. We collect only the minimum information necessary to operate your account safely and in compliance with applicable regulations, and we do not request sensitive personal data beyond what is required for account verification and payment processing.

In addition to information you provide directly, our platform may automatically collect technical data such as session duration, pages visited, and in-game activity logs. This data is used solely for platform security, fraud prevention, and service improvement, and is never used to build advertising profiles or sold to marketing companies. All data collection practices described here apply equally whether you access ph 13 through a desktop browser or through our mobile app on your Android or iOS device.

The personal information we collect is used primarily to create and manage your account, process deposits and withdrawals in Philippine pesos, verify your identity as required by our operating standards, and provide you with access to all games and betting markets available on the platform. We also use your contact details to send you important account notifications, such as transaction confirmations, security alerts, and updates to our terms or policies — these communications are necessary for the operation of your account and cannot be opted out of while your account remains active. Where you have given us permission, we may also send you promotional messages about new games, special offers, or platform updates; you can withdraw this permission at any time by contacting support at [email protected]. Your gameplay and activity data is used internally to detect unusual patterns that may indicate fraud, bonus abuse, or account compromise, allowing us to act quickly to protect your funds and the integrity of the platform. We do not use your personal data to make automated decisions that have a significant legal or financial impact on you without human review.

We may use aggregated, anonymised data — which cannot be linked back to any individual player — for internal reporting, product development, and platform analytics. This type of analysis helps us understand which games are most popular among players in the Philippines, how our mobile app performs across different devices, and where we can improve the overall user experience. No individual player is identifiable from this aggregated data, and it is never shared externally in a form that could identify you.

ph 13 does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes, under any circumstances. We may share your data with carefully selected service providers who assist us in operating the platform — for example, payment processors who handle your deposits and withdrawals, identity verification providers who confirm your documents, and technology partners who support our platform infrastructure. All such third parties are bound by strict confidentiality agreements and are only permitted to use your data for the specific purpose for which it was shared; they are not allowed to use it for their own marketing or to pass it on to further parties. In certain circumstances, we may be required by law or by a regulatory authority in the Philippines to disclose specific information about an account; in such cases, we will comply with the legal obligation and, where permitted, notify the account holder. Outside of these limited circumstances, your personal data remains within the ph 13 platform and is not disclosed to any outside party.

We take the security of your personal information seriously and apply industry-standard technical and organisational measures to protect it from unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive account information such as passwords is stored in hashed form that cannot be reversed even by our own staff. Our systems are monitored continuously for suspicious activity, and we conduct regular security reviews to identify and address potential vulnerabilities before they can be exploited. Access to personal data within our organisation is restricted on a strict need-to-know basis — only staff members who require access to perform their specific role are permitted to view account information, and all such access is logged and audited. In the unlikely event of a data breach that affects your personal information, we will notify you promptly and take immediate steps to contain the incident and prevent further exposure.

We also encourage you to take steps to protect your own account security, including using a strong and unique password, enabling any two-factor authentication options available in your account settings, and logging out of your account when using a shared or public device. If you suspect that your account has been accessed without your authorisation, please contact our support team at [email protected] immediately so we can investigate and secure your account without delay.

As a player registered with ph 13, you have the right to request access to the personal data we hold about you at any time, and we will provide a clear summary of that information within a reasonable timeframe. If any of the information we hold is inaccurate or out of date, you have the right to request that it be corrected, and we will update our records promptly upon verification of your identity. You may also request the deletion of your personal data in certain circumstances — for example, if you close your account and there is no longer a legal or regulatory reason for us to retain it — and we will action such requests in accordance with our data retention obligations. If you wish to exercise any of these rights, please contact us at [email protected] with your full name, registered email address, and a description of your request, and our team will respond within a reasonable period. We are committed to handling all data rights requests with care and transparency, and we will never penalise a player for exercising their rights under this policy.

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations in the Philippines. Transaction records, identity verification documents, and account activity logs may be retained for a minimum period specified by applicable financial and gaming regulations, even after an account has been closed. Once the applicable retention period has expired and there is no longer a legitimate reason to hold your data, we will securely delete or anonymise it so that it can no longer be linked to you. If you have questions about how long specific types of data are retained, you are welcome to contact us at [email protected] and we will provide a clear explanation relevant to your account. Our data retention practices are reviewed periodically to ensure they remain proportionate and compliant with current requirements.

ph 13 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how players navigate and use the site. Essential cookies are required for the platform to operate — for example, to keep you logged in during a session — and cannot be disabled without affecting your ability to use the platform. We may also use analytics cookies to understand aggregate usage patterns, which helps us improve the platform experience for all players in the Philippines. You can manage your cookie preferences through your browser settings, and most modern browsers allow you to block or delete cookies; however, please be aware that disabling certain cookies may affect the functionality of your account. We do not use cookies to serve third-party advertising or to track your activity on other websites outside of the ph 13 platform.